Privacy Policy

When you contact us we collect what you give us:

• Name, phone number, email address and property address.
• Details about your request (service, preferred appointment time, notes).
• Records of our communications with you, including text messages and your replies.
• Basic technical data when you submit a form, such as your IP address and browser type.

To respond to your request, schedule and perform work, prepare proposals and contracts, handle insurance claim support you ask for, send service communications, operate and secure our systems, and comply with the law.

What we send. If you agree to receive texts, we use your mobile number to send replies to your request, appointment confirmations and reminders, links to documents such as proposals, and project status updates. We do not send marketing text messages unless you separately agree to them.

Consent is not a condition of purchase. You do not have to agree to receive texts to buy anything from us. Checking the box on our forms is optional.

Frequency and cost. Message frequency varies with your project. Message and data rates may apply.

Opting out and help. Reply STOP at any time to cancel; you will get one confirmation and no further texts. Reply HELP for help, or contact us at (866) 650-9996 or support@anexahomes.com. Reply START to resume.

No sale or sharing for marketing. We do not sell, rent or share your mobile phone number or your text-message opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. Mobile information is shared only with service providers who help us deliver messages (such as our messaging provider), and only as needed to deliver them.

Records. We keep a record of your consent (the wording shown, the time, and technical details such as IP address) and of the messages we exchange, so we can honor your choices and show that we did.

Our employees and contractors use the Anexa Homesapp to run jobs. The app asks for your location while it is open, to show nearby homes on the field map and log door knocks; we don't track location in the background. It asks for camera and photo-library access only so you can attach pictures to a job. You can turn either off at any time in your phone's Settings.

Deleting your account. Staff can delete their own account at any time from the app or the portal: open the profile menu and choose Delete account. This removes your login and personal details; records your team still needs stay with the company without your name. Homeowners and other people who don't have an account can email us and we'll remove their information.

Service providers that act on our behalf (hosting, email and text delivery, document signing, payment and financing partners you choose to apply with), professional advisers, and authorities when the law requires. Except for the limits on mobile information above, we do not sell personal information.

We keep information as long as needed for the purposes above and to meet legal and accounting obligations, and protect it with reasonable administrative, technical and physical safeguards. No system is perfectly secure.

You can opt out of texts at any time (reply STOP), ask us to access, correct or delete your information, or unsubscribe from email. Depending on where you live you may have additional rights; contact us to exercise them.

Our services are not directed to children under 13 and we do not knowingly collect their information.

We may update this policy; the effective date above shows the latest version. See also our Terms.

[YOUR LLC NAME], doing business as Anexa Homes
[YOUR ADDRESS]
Customer service: 508 North Bowser Road, Richardson, TX 75081
Phone: (866) 650-9996 · Email: support@anexahomes.com